Dinos Sudoku - Kids Logic Game Support
潇和时代Summary
If you encounter any issues while using Dinos Sudoku (a kid-friendly Sudoku game with dinosaurs), please contact us through the channels below. We usually respond within 1-3 business days. To speed up troubleshooting, please include your device model, OS version, app version, screenshots, and clear reproduction steps. If the issue relates to levels, subscriptions, or ads, please mention the approximate level number or navigation path.
Contact
- Email: houzqiang@gmail.com
- Phone: 18600019451
- QQ: 568049509
FAQ
1. How long does it take to receive a response?
We usually respond within 1-3 business days. Response time may be longer during peak periods.
2. What information should I include when reporting an issue?
Please include:
- Device model (e.g., iPhone 15, iPad Air)
- OS version (e.g., iOS 18.x)
- App version
- Screenshots or screen recordings
- Clear reproduction steps
- If related to levels/modes: career level number, Daily Challenge vs Free Play, grid size (e.g., 4×4 / 9×9)
3. Why is loading a level, saving progress, or entering a game sometimes slow?
Most gameplay is local; the first load or switching between major level ranges may take a moment. Make sure you have enough free storage, close heavy background apps, and try again. If only certain levels fail, tell us the level number and whether the app was force-quit mid-session.
4. What should I check first if a feature is not working?
Please check in this order:
1. The app is up to date (from the App Store)
2. Network is stable (app open ads and some flows may need connectivity)
3. Subscription: on the Premium screen, try Restore Purchases and confirm the correct Apple ID is signed in
4. Restart the app; if it still fails, try changing the in-app language once (helps us match UI strings when investigating)