Support Center
潇和时代If you encounter any issues while using our products, please contact support through the channels listed on this page. Requests are handled in queue order, and we typically respond within 1-3 business days. To speed up resolution, please include your device model, OS version, app version, screenshots, and clear reproduction steps.
Contact
- Email: houzqiang@gmail.com
- Phone: 18600019451
- QQ: 568049509
FAQ
1. How long does it take to receive a response?
We usually respond within 1-3 business days. Response time may be longer during peak periods.
2. What information should I include when reporting an issue?
Please include:
- Device model (e.g., iPhone 15, iPad Air)
- OS version (e.g., iOS 18.x)
- App version
- Screenshots or screen recordings
- Clear reproduction steps
3. Why does the same action behave differently on different devices?
Differences in OS versions, device performance, permission settings, and network conditions can affect behavior. Please update to the latest version and try again.
4. What should I check first if a feature is not working?
Please check in this order:
1. The app is up to date
2. Required system permissions are enabled
3. Network connection is stable
4. Restart the app and try again
5. How do I request a refund or handle subscription issues?
Refunds and subscriptions are managed by the corresponding app store (e.g., App Store). You can submit a request through your store account page. Contact support if additional documentation is needed.